Privacy Statement

  1. BOTS endeavors to protect the private data of Clients, business partners, and relations. To the extent provided under your local data protection laws, including the European data protection laws, your rights include the following:
    a. Right of access (‘an overview of your personal information’)
    : the right to get an overview of your personal information that we process.
    b. Right to rectification (‘correct your personal information’)
    : if your personal information is inaccurate or incomplete, the right to ask us to rectify or complete your personal information.
    c. Right to erasure (‘right to be forgotten’)
    : the right to request that we delete your personal information to the extent permitted by the applicable law.
    d. Right to data portability (‘transfer your personal information’)
    : the right to ask us to transfer your personal information directly to you. This applies to certain personal information if processed by automated means and with the Client’s consent, or based on an agreement with BOTS.
    e. Right to restrict processing
    : the right to request that we restrict or stop the processing of your personal information held by us for a certain period of time, or for an indefinite period.
    f. Right to object
    : the right to object to the processing of your personal information. The reasons for an objection should relate to your particular situation, and be related to processing based on the legitimate interest condition.
    g. Withdrawal of Consent
    : the right to withdraw your consent to the processing of your personal information at any time; for instance, after you consented to us keeping you informed about our Services, you have the right to withdraw this consent at any time.

    Clients may exercise the rights above by contacting the help desk of BOTS via email, phone or the help chat in the Bots Platform. For more information please visit
  1. BOTS collects Client data on the basis of its legal obligations and on the basis of consent according to Art. 6(1)(a) GDPR, which Clients are free to give or refuse. By registering for the BOTS Platform, the Client agrees with the right for BOTS to store and process their data according to GDPR regulation. Clients have the right to withdraw their consent for storage and processing of their personal data and data history can be erased from BOTS’ records on the Client’s request. Withdrawal of consent can be done by contacting BOTS by email ( with the heading ‘withdrawal of consent’ and providing the Account information.
  2. BOTS stores and processes, in collaboration with its partners, the personal data of Clients as described in sections 23-24 of the Terms & Conditions of Bots; as well as the fiat-cryptocurrency transfer history, trade history, GPS location, IP address, bank account number/IBAN, BIC number, and Appstore/Google Playstore account information of its Clients. BOTS collects the personal data of its Clients through
    a. direct interactions (such as when you register for the BOTS Platform or make a purchase),
    b. data from third parties (such as information on third-party websites or other information Clients may have made publicly available, or information provided by third party sources, including but not limited to government entities and data resellers),
    c. automated tracking technologies (such as information automatically collected about Clients’ interaction with the BOTS Platform and Website).
  1. The personal information collected is used for the purposes for Clients have provided it, and might be further used for statutory or other legitimate purposes only. BOTS uses Clients’ personal data in the following ways:
    a. administering the relationship with Clients, such as providing and managing their access to and use of the BOTS Platform and Website (this processing is necessary for the performance of the present Agreement).
    b. improvement of BOTS’ services and development of new products, such as personalizing Clients’ experience with the BOTS Platform (this processing is necessary for the purposes of BOTS’ legitimate interests);
    c. marketing, such as providing Clients with marketing or advertising communications BOTS considers as relevant for them (this processing is based on Clients’ given consent and/or on BOTS’ legitimate interests);
    d. providing online chat rooms, message boards & other communication channels to Clients (this processing is based on Clients’ given consent and/or on BOTS’ legitimate interests)
    e. other general business support purposes, including but not limited to procurement, financial and fiscal management, risk and compliance management, and external reporting (this processing is necessary for compliance with a legal obligation to which BOTS and its exchange provider partners are subject to, or that is otherwise lawful under the applicable data protection laws or for BOTS’ legitimate interests).
  1. To be able to provide the best possible Services and further its business operations, BOTS may share certain Client data internally or with selected third parties incorporated inside or outside of the European Union. Some of these parties are incorporated in the United States. Parties BOTS might share data with include:
    a. service providers; e.g. for managing or hosting services and/or underpinning technology for the services BOTS provides;
    b. business partners; e.g an exchange provider, payment service provider, etc.
    c. other parties, e.g. as needed for external audits, compliance, risk management, corporate development and/or corporate governance-related matters; or
    d. governmental authorities and regulators, as required under the applicable law.
  2. Clients’ personal information will be processed to the extent necessary for the performance of BOTS’ obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with BOTS’ data retention policies and the applicable data protection laws. When BOTS no longer needs your personal information, BOTS will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that Clients can no longer be identified from it. BOTS has put in place an internal framework of policies and minimum standards to keep Client data safe. In addition, BOTS limits access to personal information by our employees, business partners, service providers, and third-party service providers to a ‘need-to-know’ basis. More specifically and in accordance with the law, BOTS takes appropriate technical and organizational measures (policies and procedures, IT security, and others) to ensure the confidentiality and integrity of Clients’ personal information and the way it is processed.