System Update & refund
Dear BOTS app user,
BOTS makes investing available for everybody around the world. In order to do so, the BOTS app has to be safe and secure for all users. Therefore we update our app and IT services regularly.
Tomorrow, Friday, August 13th, we have scheduled an important update to our BEM API server; The server that holds all the bots currently live in the BOTS app. With this update, the BOTS app will become more stable, and current graph problems should be resolved. This update will be monitored closely in the upcoming days.
Due to this system update, some of our customers may experience an impact on their portfolio balance and notice a difference in amounts after the update. Obviously, this is on us, and we will make sure to take appropriate measures. Together with the system update, we will automatically refund all registered portfolio differences for those that will be impacted. If your account is impacted, you will receive the refund in your “available funds” no later than Friday, August 13th, 6 PM CET. We will be sending you a confirmation email on your refund.
We are very aware of this matter and sincerely apologize for the inconvenience this might cause. Our Team is confident that the BOTS app is getting even safer and more stable with this server update.
If you have any questions regarding this topic, please feel free to reach out to the BOTS support department. They are more than happy to help you with this matter personally.
For now, BOTS wishes you a fun and successful week with the BOTS app.