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You can reach us from Monday to Friday between 9.00 and 18.00 on workdays. Quick and easy answers to your questions via chat.
Call us at:
+31 23 200 11 22
Mon - Fri 09.00 - 18.00
Write to us at:firstname.lastname@example.org
Frequently Asked Questions
What is a bot?
A bot is a computer program designed by traders or developers to buy and sell assets for you at the right time based on a trading strategy. A bot is also called an algorithm.
How do I start a bot?
To start a bot, click the bots button at the bottom of your screen. Then choose a bot that appeals to you. Click the start this bot button and select the amount you want to deposit. To make a deposit you need to create an account.
How do I stop a bot?
Your dashboard shows your active bot. Press it and press stop this bot. Your money is now in available funds and can be returned or reinvested in another bot.
Do you charge for reversing money?
Yes, we charge a 1.5% exit fee when you return your amount from your available funds to your bank account. You can also leave the money in your available funds if you don't want to reinvest in a bot yet; this saves transfer costs.
Why is my amount delayed?
When you start a bot, it will be available to you within 2 business days. The same applies when you stop a bot. In most cases, you can get your money immediately because BOTS allows pre-financing.
Do you charge for depositing money into a bot?
We charge a 0.2% entry fee when you deposit an amount into our BOTS platform. When an amount is in available funds and you want to activate a bot from there, this costs 0.2% of the amount you deposit.
Are my funds stored safely with BOTS?
BOTS provides users with one of the safest trading environments, all our app users' money is deposited with 'BOTS Foundation Custodian'.