What are the costs?
With BOTS, we are making automated trading accessible to everyone. But what’s behind the magic?

Lowest costs

BOTS Capital keeps your costs as low as possible. For example purchasing strategies 0%, holding cryptocurrencies 0%, and transferring money to your bank account 0%. We ensure that our costs are consistently lower than those of our competitors.

Take a look at our overview of costs >
THE APP
Why hasn't my strategy made a trade in X days?

The trading activity of your chosen strategy depends on a number of factors. For example, he can hold your investment while waiting for the right time to enter the market. It analyzes past market data to initiate trades, and these holding periods are typically short. This approach helps maximize potential returns and minimize risks.

How long do these retention periods usually last?
The length of holding periods may vary depending on market conditions, volatility and the specific strategy used. Although it is difficult to give an exact time frame, these retention periods are usually relatively short. The strategy is designed to act quickly and seize trading opportunities as they arise.

THE APP
How can I see what my strategy is doing?

It is very easy to keep track of developments in the app. In the blue home screen at the top you can see the results of your entire portfolio per day, week, month or year via the live graphs. If you run your finger over the graph line you can even keep track of this per minute.

If you want to view this per strategy, select the strategy by clicking on the name of the strategy. You then see the development of only that strategy.

You also have the choice to show the results in your balance, profit and loss or return.

THE APP
Can the strategies also go short?

Yes, some strategies can certainly go short as well. They are in the All Weather category. These are designed in such a way that they adapt to the market. When the market is bullish, All-Weather strategies use a long strategy, purchasing assets with the expectation that their value will increase over time. Conversely, when the market is bearish, they use a short strategy. They first sell assets and later buy them back at a lower price, taking advantage of the price drop.

What are Short Strategies?
Short strategies are automated trading algorithms designed to take advantage of price drops in various financial markets, such as the cryptocurrency market. These strategies come equipped with the ability to take short positions, which allows them to take advantage of falling prices by selling an asset they do not currently own with the intention of buying it back at a lower price.

THE APP
How is it possible that my graph is different from someone else's graph?

If you invest once in a strategy, your investment will have exactly the same graph as the strategy in the app. A difference may arise if you make multiple deposits at different times, or if you make a partial withdrawal. The graph in the app assumes that you only invest once, at the beginning of a time interval. If you make changes (through deposits or withdrawals) you will get a different graph.

If you have any other questions, please feel free to contact our customer service at support@bots.io, we will be happy to help you.

THE APP
Can I always start a strategy?

You can usually start a strategy unless it has reached its maximum capacity or market capitalization. The algorithm developer can place limits on the number of users or volume that the strategy can efficiently handle.

What does it mean if I receive the message 'Strategy is full'?
When you see the 'Strategy is full' message, it means that the strategy you are trying to use has reached its market capitalization or maximum capacity. This usually happens when the strategy processes a significant number of transactions or user requests. The market capitalization indicates the maximum number of funds or users that the strategy can effectively accommodate.

What happens when a strategy reaches its market capitalization?
When a strategy reaches its market cap, it means it has reached its maximum capacity to handle additional users or funds. So you can only use the strategy again when space becomes available.

If you have any other questions, please feel free to contact our customer service at support@bots.io, we will be happy to help you.

THE APP
Can I stop a strategy that is trading?

Yes, you can stop a strategy at any time.

What happens if I stop my strategy?
When you stop your strategy, it starts the process of selling your investments at the best available price. The money from these sales is transferred to the base currency, which is equal to the US dollar.

Also see our FAQ "How do I stop a strategy and what happens to my money?"

Where can I find the money from the sale?
Once your strategy completes the selling process, the money is safely added to your available funds. You will find this information at the top of your screen in the blue square, just below your total portfolio.

What can I do with the money in my available funds?
You have two options for using the money in your available balance. First, you can use them to start a new strategy. You can also choose to have the money transferred to your verified bank account.

How do I start a new strategy with my "Available Funds"?
Select a strategy and click on 'Start investing'. You will then be given the opportunity to invest money from your available fund.

How can I withdraw money to my verified bank account?
To have money deposited into your bank account from your available funds, please see our FAQ: "How can I withdraw my money from the BOTS app?"

If you have any other questions or concerns, please feel free to contact our customer service at support@bots.io. We are happy to help you.

THE APP
Can I stop my strategy at any time?

Yes, you can stop a strategy at any time.

What happens if I stop my strategy?
When you stop your strategy, it starts the process of selling your investments at the best available price. This process can take up to 1 hour. The value of the strategy can still change during this hour. The money from these sales is transferred to the base currency, which is equal to the US dollar.

Also see our FAQ "How do I stop a strategy and what happens to my money?"

Where can I find the money from the sale?
Once your strategy completes the selling process, the money is safely added to your available funds. You will find this information at the top of your screen in the blue square, just below your total portfolio.

What can I do with the money in my available funds?
You have two options for using the money in your available balance. First, you can use them to start a new strategy. You can also choose to have the money transferred to your verified bank account.

How do I start a new strategy with my "Available Funds"?
Select a strategy and click on 'Start investing'. You will then be given the opportunity to invest money from your available fund.

How can I withdraw money to my verified bank account?
To have money deposited into your bank account from your available funds, please see our FAQ: "How can I withdraw my money from the BOTS app?"

If you have any other questions or concerns, please feel free to contact our customer service at support@bots.io. We are happy to help you.

THE APP
How do I stop a strategy and what happens to my money?

You can stop a strategy as follows:

In the app you can immediately see all your active strategies listed below each other.
Go to the strategy you want to stop and then click on 'Manage investment'. There you will find the option 'Stop this bot'.
If you click on this, the strategy will stop and the funds will be added to your available funds. This usually happens within a few minutes but can take up to 2 working days in some cases.

From there you can put this money into another strategy or have it deposited back into your own account.
Please be aware of possible fees that may be charged. Visit www.bots.io/costs for more information.
The transfer of the funds to your own account usually takes 2-5 working days.

THE APP
Which strategy should I choose?

Once you've downloaded the app, it's a matter of choosing a strategy. But how do you do that?

You can take a number of factors into account.


The strategy
Dive into the strategy description to understand its trading approach.

Past performance
View the charts showing the strategy's historical performance. In the blue screen you can view the results up to 1 year ago.

Risk level
In the description you will also find the risk level associated with the strategy. This can vary from 6 to 12.

Market
Evaluate the market in which the strategy trades and determine its potential.

Please note that we provide a platform for the strategies but cannot provide specific investment advice or guarantee results.
Our advice is to always maintain a good variation in your portfolio and to invest monthly in order to get the best results in the longer term.

Investing always involves risks, and trading with bots is no exception. It is possible that you may lose all or part of your investment. It is essential to do your own research, assess the risks of each strategy and make informed decisions based on your own risk tolerance.

If you have any other questions, please feel free to contact our customer service at support@bots.io. We are happy to help you.

THE APP
What is a strategy?

A strategy is designed by a creator or team of creators. They develop trading algorithms that can be used to carry out transactions on the financial markets. They operate based on predefined trading strategies, rules and indicators, with the aim of generating profits by taking advantage of market opportunities.
Each strategy works according to its own specifications, which you can find in the app for the relevant strategy.

PROFILE
Adjust currency display

Log in to the app and go to the icon at the top right of your screen. If you scroll down you will see 'Desired currency'. Here you can choose from several currencies.

Can I change the displayed currency multiple times?

Yes, you can change the currency displayed as often as you like.

Will changing the currency displayed affect my investments or portfolio?

No, changing the currency displayed will not affect your investments or portfolio. It only changes the currency in which the values are displayed in the app.

PROFILE
My account has been blocked

Very annoying if your account is blocked. This could have been done for a number of reasons:

Age verification: Your account has been blocked because you are a minor and opened an account contrary to the legal age requirement.

Solution: If you are not yet of legal age in your country, your account will be deactivated and your money will be refunded to your verified bank account.

Identity Verification: Your account has been blocked due to difficulty verifying your identity from the documents and selfies provided.

Solution: Open the BOTS app and navigate to the menu (you can access the menu by pressing the "Person icon" in the top right corner of the app). At the top of the screen you will see a notification called "Urgent Action Required".

Continue by clicking the arrow next to "Upload your selfie" or "Upload your ID." On the next screen you will find details that explain the purpose behind verifying your identity.

To start the process, click the "Let's get started" button and follow the instructions in the app. When taking a photo of your ID, make sure it is clear, legible and covers at least 80% of the frame. When taking a selfie, look straight into the camera, make sure your facial features are clearly visible and that your face takes up at least 80% of the frame.

Important note: If you're having trouble uploading your ID or selfie in the BOTS app, there are some steps you can take to resolve this issue. First try logging out and back in to the app by uninstalling and reinstalling it from the official App Store or Play Store.

If this does not resolve the issue, please report the issue to our customer service team by contacting us at support@bots.io.

Bank account holder name mismatch: You used a bank account or provided bank account details in the name of another person or entity.

Solution: Our legal team will contact you for this.

Inaccessible service in your country: You are using the BOTS platform from a country where our services are not currently available.

Solution: In accordance with our terms and conditions, we reserve the right to terminate the customer agreement. Your account will be deactivated and your money will be refunded to your bank account.

If one of your solutions is not listed here, please contact support@bots.io. We are happy to help you.

PROFILE
Close/delete account

Sorry to hear that you want to delete your account. To do this properly, it is useful to follow the following steps:

1. Stop all active strategies

> Click on the active strategy

> Manage investment

> Stop this Bot

2. Repeat for all active strategies

3. All funds end up in your available fund

4. Transfer this money to your own bank account

> Click on Details in the blue screen at the top

> You will only see your available funds here

> Go to Withdraw to have it transferred to your own bank account

> Please note that it may take up to five working days for the funds to appear in your account.

Only when the app is completely 'empty' can you delete your profile completely.

Go to the doll icon at the top right of the screen. You go to 'account holder' and there you will see 'Delete my account'.

If you click on this your account will be closed.

PROFILE
Change access code

Log in to the app and go to the icon at the top right of your screen.

> Change access code

> Here you can delete or change the access code

> Save

PROFILE
Can I use the app if I am not yet of legal age in the relevant country?

Unfortunately this is not possible. Not even with parental permission. The name of the account holder must match the bank card used when withdrawing or depositing money within the app.

What happens if a minor registers an account on BOTS?

BOTS has a dedicated compliance team that carries out regular checks every day. If it turns out that a minor has registered an account, it will be immediately blocked and deactivated. This is done to ensure compliance with legal requirements and to maintain the security of the platform.

What happens to money deposited by an underage user?

If an underage user has deposited funds into their BOTS account, those funds will be refunded to the user's registered IBAN. If the user does not have a registered IBAN, he must provide BOTS with a bank statement confirming his name to the bank account, as well as a copy of his ID. BOTS will then refund the amount to that bank account.

Can a user reactivate their account once they reach legal age?

Yes, once a user reaches the legal age in their country, they can reactivate their BOTS account. To do this, they must provide their personal details to BOTS and go through the KYC (Know Your Customer) procedure, which may require submitting identification documents.

PROFILE
Change/add payment method

If you want to change your bank account number, you can send an email to support@bots.io. Send a copy of the bank statement of both the old and the new on which account number and name are visible, together with a copy of ID. We will then have implemented the change within 24 hours.

PROFILE
I can not log in

When registering with your access code, you may have to enter your mobile number. You will then receive a code with which you can log in. If this does not work, you can click on 'Switch account' at the top left of the app. You will then have the opportunity to enter your mobile number.                                                                                                         

If the previous steps did not solve the problem, delete the BOTS app from your mobile and reinstall it.

If your phone number is correct but you don't receive the SMS code, try the following steps:

- Close the BOTS app.

- Wait a period of 1-2 hours.

- Try requesting a code again.

Normally you should receive the code within 2-3 minutes, the code will expire after 5 minutes. If none of the above steps work, send an email to support@bots.io.

If you get a specific error message when you try to log in, take a screenshot. (e.g. API_REGISTERING_PHONE error message when inserting phone number) and send an email to support@bots.io.

PROFILE
Can I use a business account?

It is currently not possible to use a business account.

PROFILE
Change login method

Log in to the app and go to the icon at the top right of your screen.

> Log in with biometrics

> Choose to turn this on or off

> Save

Important note: Changing the login method is subject to certain conditions. A strategy must already have been started and the KYC must have been completed.

PROFILE
Change language

Log in to the app and go to the icon at the top right of your screen.

> Change language

> Choose from Dutch or English

> Save

The language you select here also determines in which language you receive our newsletter.

PROFILE
Change address

Log in to the app and go to the icon at the top right of your screen.

> Address

> Change address

> Save

PROFILE
Change email

Log in to the app and go to the icon at the top right of your screen.

> Email address

> Change address

> Save

PROFILE
Change phonenumber

Log in to the app and go to the icon at the top right of your screen.

> Mobile number

> Change address

> Save

It may take up to 48 hours for the change to take effect.

PROFILE
I can't upload my ID

If you are having trouble uploading your ID or selfie in the BOTS app, we recommend logging out and logging back into the app by uninstalling and reinstalling it from the official App Store or Play Store.

If this does not resolve the issue, please report the issue to our customer service team by contacting us at support@bots.io.

PROFILE
Why does BOTS need my passport, driver's license or ID card?

BOTS believes that a safe and reliable payment system is important. To ensure the safety of our community and prevent money laundering, we have implemented a standard procedure known as “Know Your Customer” (KYC). By requesting your passport, identity card or driver's license, we want to verify the identity of our customers and protect them from possible risks related to fraudulent or illegal activities.

Is it mandatory to provide my IDs?

Although providing ID is not legally required for all payment systems, at BOTS we have chosen to make it a standard part of our customer process. This decision is driven by our ethical responsibility to create a safe environment for our customers and protect our payment ecosystem from money laundering and other illegal activities.

How does KYC (Know Your Customer) help prevent money laundering?

KYC procedures are essential in preventing money laundering because they allow financial institutions, such as BOTS, to verify the identity of their customers and assess the risks of their transactions. By obtaining IDs, we can establish the authenticity of our customers and ensure that funds are not transferred unlawfully or used for illegal purposes.

How does providing my ID protect the community?

By requesting IDs, BOTS can build a trusted community of users. This helps maintain the integrity of our platform and prevents malicious actors from abusing our payment system for fraudulent activities. By implementing KYC procedures and verifying the identity of our customers, we create a safer environment for all users and protect them from possible scams, money laundering and other unlawful acts.

How does BOTS handle my identification data?

BOTS takes the security and privacy of your identification data seriously. We have implemented robust security measures to protect your data and comply with privacy and data protection laws. Your identification information is stored securely and is only accessible to authorized personnel who require this information for verification purposes. We adhere to strict confidentiality protocols to ensure the protection of your personal information.

Will my identification information be shared with third parties?

BOTS has a strict privacy policy and we do not share your identifying information with third parties without your consent, unless required to do so by law or to comply with legal obligations. We only use your identification data for verification purposes in the context of providing our payment services and maintaining a secure platform.

Can I entrust my identification documents to BOTS?

BOTS attaches great importance to the security and confidentiality of your identification documents. We have implemented industry standard security measures and follow best practices to protect your information from unauthorized access or disclosure. We encourage you to review our Privacy Policy and Terms of Service to understand the measures we have taken to protect your information.

PROFILE
Which identification documents does BOTS accept?

When creating an account, you will be asked to provide proof of identity for verification. Which one that is depends on your location. The system will automatically ask for the desired document. This could be one of the following:

Passport: A valid passport of the country where the user lives. The passport must contain a clear photo and relevant personal details.

National ID Card: A valid official national ID card issued by the user's country. The document must be clearly legible and contain a clear photo and relevant personal information.

Residence Permit: Documentation confirming that the user is legally resident in a particular country.

Driver's License: A valid driver's license issued by a recognized government agency and must contain a clear photograph and relevant personal information. In certain countries, local regulations may restrict the types of IDs that are accepted. For example, in some countries driver's licenses are not accepted for KYC verification. To ensure compliance with local regulations, BOTS only displays the correct IDs acceptable for each specific country.

How are the uploaded documents checked and handled?

BOTS has partnered with a reputable KYC provider called Complycube to handle the verification process. Complycube checks the uploaded documents to validate their authenticity and ensure compliance with legal requirements. BOTS follows the standards of the General Data Protection Regulation (GDPR) to protect customers' sensitive information. For more information about data handling, please refer to Complycube's website at www.complycube.com.

Is there an age requirement to create a BOTS account?

Yes, users must be 18 years or older to register a BOTS account. During the registration process, customers must read and accept the terms and conditions, which include confirming that they are of legal age. Compliance with age restrictions contributes to a responsible and legally valid customer base.

PROFILE
How to make an account?

This can first be done by downloading the app via Android or Apple. www.bots.io/download. Once you have chosen a strategy and want to start it, you will be asked a number of questions, the so-called KYC. We are obliged to ask this. Everything to ensure that financial transactions proceed correctly. This is only asked once. Once this is done you can start investing.

FINANCIAL
Why should I invest monthly?

Investors are usually inclined to buy when prices are high, the so-called FOMO. If you invest monthly, this means that you also buy when markets are lower. On average, you will be able to make higher returns with a monthly investment in the long term.

FINANCIAL
Can I lose money trading on the BOTS platform?

Trading on the BOTS platform offers users the opportunity to automate their investments and potentially generate profits. However, it is crucial to understand that trading, whether manual or automatic, comes with inherent risks.

Is it possible to lose money when trading on the BOTS platform?
Yes, trading always involves the risk of financial loss. While BOTS offers tools and algorithms designed to minimize risk, it cannot guarantee profits or protect against losses. Users should be aware that trading involves volatility and unpredictability, and there is a possibility of losing some or all of their investment.

How does the BOTS platform work?
The BOTS platform allows users to deposit funds and select automated trading bots. These bots are algorithmic programs that analyze market data to make trading decisions. The goal is to grow the amount invested over time. Users can choose to reinvest profits, switch between different strategies or withdraw funds based on their preferences.

What are the benefits of using multiple strategies on the BOTS platform?
By diversifying your portfolio with multiple strategies you spread your risk. If one strategy temporarily underperforms, you can use it while the others continue to work. Diversification helps limit potential losses and increases profit potential.

Should I reinvest or withdraw my profits?
The decision to reinvest or withdraw profits depends on your own investment goals and risk tolerance. By reinvesting profits, you can increase your returns and potentially grow your portfolio. However, withdrawing funds can help secure profits and provide liquidity when necessary. It is important to find a balance that matches your financial goals.

How long should I give a strategy to show its performance?
It is recommended to give a strategy enough time to show its performance. Market conditions may fluctuate and the effectiveness of the strategy may vary over time. Although there is no set duration, it is advisable to monitor the performance of a strategy over weeks or months to assess whether it is suitable for your investment goals.

FINANCIAL
Is there a minimum or maximum withdrawal amount?

Yes, partly. The minimum withdrawal amount is € 1 but there is no limit, except for the balance in your portfolio.

How long does it take before the withdrawn money reaches my bank account?
Transferring money to your bank account may take 2-5 business days depending on your bank or financial institution.

What should I do if the transaction takes longer than 5 working days?
If your withdrawal takes longer than 5 working days, please contact our customer service at support@bots.io on working days from Monday to Friday between 9:00 AM and 5:00 PM. Please indicate in your email that you have not yet received your withdrawal and state that 5 business days have passed. In addition, please provide us with the last 4 digits of your verified IBAN so that we can further investigate the problem for you.

Can I leave my money in my available funds instead of withdrawing it?
Yes, that is certainly possible.

Are there fees for withdrawing money from my BOTS account?
No, withdrawing money from your account is completely free.

FINANCIAL
How can I withdraw my money from the BOTS app?

To withdraw money from the app, click on the blue button at the bottom of the screen on the main screen. There you click on 'Record'.
You will then see how much money there is in your Available Fund to withdraw. If you want to withdraw money from an active strategy, you must first stop it.

1. Stop an active strategy
> Click on the active strategy
> Manage investment
> Stop this Bot
2. The funds end up in your Available fund
3. Transfer this money to your own bank account
> Click on Details in the blue screen at the top or on the blue button at the bottom
> You will only see your available funds here
> Go to Withdraw to have it transferred to your own bank account

Please note that it may take up to five working days for the funds to appear in your account.

Why does it take up to five working days for the withdrawn amount to reach my bank account?
The processing time depends on your own bank, unfortunately we have no control over that.

Can I check the status of my withdrawal?
Yes of course. To check the status of your recording, go to your profile via the little figure icon at the top right. You then click on 'Transaction history' and there you will see the status under 'Recordings'.

Are there fees associated with withdrawing money?
No, withdrawing money from the app is free.

Can I withdraw money at any time?
Yes, you can withdraw money at any time as long as the required conditions are met. Make sure your bank account is verified and that the money you want to withdraw is not used in active strategies. Additionally, make sure you have enough money in your Available Fund for withdrawal.

What should I do if I encounter problems during the recording process?
If you encounter any problems or have any questions about the withdrawal process, please contact us at support@bots.io. We are happy to help you.

FINANCIAL
Does BOTS charge fees?

BOTS Capital keeps your costs as low as possible. Such as purchasing crypto strategies 0%, holding cryptocurrencies 0% and transferring money to your bank account 0%. Costs are charged for strategies that involve profit sharing. We ensure that our costs are consistently lower than those of our competitors.

Click to see the current cost overview.

FINANCIAL
Why does the "Available Funds" in my account keep fluctuating?

Your available funds may fluctuate due to the nature of USDT, a stablecoin pegged to the value of the US dollar. Fluctuations occur when the value of USDT changes against other currencies, such as Euros, that are used to represent your available funds.

What is a stablecoin?
A stablecoin is a type of cryptocurrency designed to maintain a stable value, usually pegged to a fiat currency such as the US dollar. Stablecoins aim to provide the benefits of cryptocurrencies, such as fast and secure transactions, while minimizing price volatility.

How does USDT maintain stability?
USDT is backed by reserves of the US dollar, meaning that for each USDT token issued, an equivalent amount of US dollars is held in reserve. This support provides stability and helps maintain a consistent value of 1 USDT equal to 1 US dollar.

Why are my funds shown in Euros when they are in USDT?
The display of funds in Euros is for the user's convenience as Euros are widely recognized and used as a common currency. It allows you to quickly understand the approximate value of your available funds in a trusted currency.

How often do fluctuations occur?
Fluctuations in the value of USDT can occur every minute or even within seconds as it is influenced by market dynamics and demand. The exact frequency and magnitude of fluctuations depend on several factors, including market conditions and trading activity.

Will my overall stablecoin balance change due to fluctuations?
Fluctuations in the value of USDT against other currencies, such as Euro, may affect the amount of your available funds displayed. However, the actual balance of stablecoins you own remains unaffected until you initiate transactions.

How can I check my stablecoin balance?
To check your stablecoin balance, go to your BOTS account and the doll icon in the top right. Go to 'Assets' and there you will see the precise overview of the stable coin and euros.

FINANCIAL
Can I deposit money directly into my "Available Funds" instead of into a bot?

It is certainly possible to deposit money into your available fund instead of into a specific strategy.
Click on the blue button at the bottom of your screen where you will be given the option to deposit funds immediately.
Useful if you want to spread your funds across different strategies.

FINANCIAL
How can I see how much money I have deposited or withdrawn in the BOTS app?

You can easily check which deposits and withdrawals you have made.

In your account, go to the little figure icon at the top right and then to 'Transaction history'.
Here you will see both your deposits and withdrawals with their respective status: approved, pending, paid or canceled).

If you have any other questions or comments, please feel free to contact our customer service at support@bots.io. We are happy to help you.

FINANCIAL
How do I start a strategy with my "Available Funds"?

If you have money in your Available Funds you can easily use this to start a strategy.

> Choose the strategy you want to start
> Start investing
> Indicate the amount you want to start with
> The money you have available is visible here
> Select 'Available balance'
> Start bot

FINANCIAL
Is there a minimum or maximum deposit amount?

Yes, currently the minimum deposit amount is 5 euros while the maximum deposit amount is 25,000 euros per time. If you want to deposit a higher amount, you will have to do this in several installments. This has been set for security reasons of the banks.

If you have any questions, please contact support@bots.io.

FINANCIAL
Are there any costs associated with getting started with BOTS?

Getting started with BOTS is completely free!
You can download and explore the app for free. Only when you actually start a strategy will you have to make a first deposit of at least €5.

For a current overview of all costs, I refer you to our page www.bots.io/costs.

FINANCIAL
Can I add additional money to the active strategy?

Yes, that can be done very simply.
Go to your strategy and click on 'Manage investment'. Here you immediately get the opportunity to add more money to the strategy.

FINANCIAL
How can I make a successful deposit and start a strategy?

There are two ways to start a strategy.

First deposit money into your profile. This then ends up in the portfolio and from there you can choose which strategy you want to start. You can then start this from your available funds. Useful if you want to start multiple strategies.

Start one strategy by clicking on the blue 'Start investing' button. You can then invest money in this strategy from your banking environment.

FINANCIAL
What payment methods can I use to deposit money in the BOTS app?

When depositing money in the BOTS app you can use the following payment methods:
> iDEAL
> Bank transfer
> Klarna Sofort
> Giropay
> Bank contact
> Eps-Überweisung

Transfers usually take 1 business day.

GENERAL
Who can I contact about my certificates?

For questions or information about stocks and other related topics, please contact Anita Kwakman from BOTS by sending an email to anita@bots.io.

GENERAL
Is BOTS better for the short or long term?

We always advise investing for the longer term. Experience has proven that you can then achieve the best returns.
Of course, it can be attractive to skim off some profits in the meantime with a fast-rising strategy. Because that also keeps the fun in it, right?

GENERAL
I am a strategy builder. Can my strategy be included in your app?

We are always open to new strategy builders and always receive a lot of offers. You will understand that we are very strict about allowing a strategy in the app. If you want to know more, visit our site: https://nl.bots.io/bot-creators

GENERAL
How do our strategies differ from normal (manual) trading?

Unlike manual trading, which requires clients to actively monitor the markets and make trading decisions on their own, our strategies automate the trading process.
They are designed to analyze market data, identify trends and execute trades based on predefined algorithms. They strive to seize market opportunities, minimize human error and work 24/7 without constant supervision.

Traditional crypto exchanges are online platforms that arrange the buying, selling and trading of various cryptocurrencies. Users on these exchanges can manually place orders based on their own analysis and judgment. Unlike BOTS, there is no automation involved and trades are executed based on the user's decisions.

Why should I invest in BOTS strategies instead of manually buying and selling crypto?
The main advantage of using our strategies is their ability to work autonomously, using advanced algorithms to analyze market trends and thus execute trades. As a result, users do not need to have in-depth market knowledge or constantly monitor market movements. The strategies aim to maximize profits by using data-driven insights and executing trades at optimal times.

How does the BOTS app ensure the quality and reliability of its strategies?
The BOTS app maintains a rigorous process to evaluate and select high-quality strategies created by experienced traders. All strategies undergo extensive testing before becoming available on our platform. Furthermore, the performance of the trading algorithms is continuously assessed and evaluated to ensure their reliability and effectiveness.

Can I trust the strategies to make profitable trades?
While our strategies can provide valuable trading support, it is important to remember that trading in any market involves risks, including the cryptocurrency market. The strategies are intended to improve trading efficiency and accuracy, but they do not guarantee profits. It is advisable to familiarize yourself with the functionalities and strategies used by the strategies and understand the associated risks before investing.

GENERAL
What assets does BOTS currently support? Do I invest in cryptocurrencies?

The majority of the app consists of cryptocurrency trading. Since April 2024, this has been expanded with the first equity fund; the Spinoza Caute.

In the future, this will be further expanded to other assets, such as forex, gold and commodities.

Keep an eye on our app and socials for news.

GENERAL
Who has access to my funds and how safe are my funds with BOTS?

When it comes to managing your money with BOTS, it's normal to have questions about the safety and security of your assets.

Who has access to my money?
At BOTS you are the sole owner of your money. BOTS acts as a custodian and has no ownership or control over your assets. You have full control and access to your own money at all times.

How does BOTS execute transactions?
BOTS enables automatic transactions through secure connections between wallets, exchanges and fund accounts. When carrying out transactions, we adhere to strict internal and external guidelines.

Which guidelines does BOTS adhere to?
BOTS follows strict internal and external guidelines to ensure the safety of your money. Our company is registered and regulated by De Nederlandsche Bank and complies with their established rules and guidelines. We also work with an international payment provider called PayNL, which regularly conducts thorough screenings of BOTS.

How does BOTS ensure compliance and safety?
Compliance and security are top priorities for BOTS. BOTS uses customer screening and ID verification processes to mitigate potential risks and maintain a safe environment for users.

How transparent is BOTS?
Transparency is a fundamental value at BOTS. Our company prioritizes providing clear and comprehensive information to our users. By promoting transparency, BOTS focuses on building trust and ensuring that customers have a full understanding of the platform and its operations.

When you entrust your money to BOTS, you can trust the security measures that have been taken. BOTS acts solely as a custodian and you retain full control over your assets. Our company adheres to strict guidelines, including compliance with regulations from De Nederlandsche Bank.

If you encounter any problems or have any further questions, please contact support@bots.io. We are happy to help you.

GENERAL
How does BOTS determine risk levels on its platform?

The BOTS platform offers users the opportunity for automated trading through a wide range of strategies. To help users understand the potential risk of each strategy, BOTS categorizes them on a scale of 1 to 12, with 1 being the least risky and 12 being the most risky.

How does BOTS calculate the risk levels assigned to its strategies?
BOTS determines risk levels by analyzing the annual volatility of each strategy's returns. The platform examines various factors such as trading behavior, asset diversification and the presence of cryptocurrencies in the strategy's portfolio.

What does a risk level of 1 to 3 mean?
BOTS assigns risk levels 1 to 3 to strategies that are considered stable investments with low volatility. These strategies are likely to offer relatively lower potential returns, but also come with lower risk. Risk level 1 is comparable to a savings account in euros.

What does a risk level of 4 to 6 mean?
Strategies categorized under risk levels 4 to 6 still show some stability. These strategies typically operate within a properly certified, audited wallet and invest in multiple stable assets that are not highly correlated with each other.

What about risk levels 7 to 9?
Strategies that fall under risk levels 7 to 9 are relatively stable for cryptocurrencies. These risk levels are assigned when the strategy's portfolio contains a currency that is expected to have relatively low price fluctuations. The specific level of risk depends on the frequency and volume of transactions with volatile currencies.

What do risk levels 10 to 12 indicate?
Risk levels 10 to 12 suggest higher volatility and risk within the strategies' portfolios. If a strategy's base asset is inherently volatile, it is more likely to be assigned a risk level of 12, which indicates the highest risk level of all strategies on the platform.

Can the risk levels assigned by BOTS predict future performance?
No, the risk levels determined by BOTS are based on historical data and do not guarantee future outcomes. It is important to remember that investments inherently involve risk and the assigned risk levels serve as indicators to help users make more informed decisions.

GENERAL
How do I create an account?

This can first be done by downloading the app via Android or Apple. https://www.bots.io/download. Once you have chosen a strategy and want to start it, you will be asked a number of questions, the so-called KYC. We are obliged to ask this. Everything to ensure that financial transactions proceed correctly. This is only asked once. Once this is done you can start investing.

GENERAL
On which devices is the BOTS app available?

The BOTS app is currently available on iOS and Android phones.
Make sure you have the latest updates on your mobile.

Can I use the app on a tablet?
You could also install the app on a tablet. However, we do not provide technical support for this.

Download the BOTS app now!
Start trading automatically in just two minutes.